Frequently Asked Questions and Support
Your questions answered
I'm nervous that it will be too hard and I won't stick to it
You can access content online in your member dashboard or in the MOM Hub app that is available on Google and Apple app stores.
I've tried losing/gaining weight before and nothing works for me
If you have purchased a membership with one to one support, we will prepare a meal plan for you. This will be shared on MyPTHub. This app is also the app that you will use to share photos and measurements with your coach. Please notes MyPTHub is a different app to the MOM Hub. You will receive details of how to access MyPTHub from your coach when they create your plan.
What kind of support am I going to get?
The online member dashboard and all apps have a reset password process if you are unable to login. Please use this to reset your password. If you have any problems, please contact us using the form on this page.
I have allergies/special dietary requirements/don't like certain foods
Yes, you can change your password easily from within the members dashboard or the app. If you forget your password, you can reset this using your email from the login screens.
What kind of support am I going to get?
Due to the technicalities of our old platform, some first names and/or last names haven’t been populated on the new site. It’s easy to update these. Just login to https://www.momhub.app/student/dashboard/profile and update your details.
What kind of support am I going to get?
We are aware that some users who are part of our couple promotion do not have access to weekly check-ins. We are aware of this and will be adding them on for you very soon.
Can I still eat (insert food)?
We will discountinue our use of the Kajabi app and you can remove that from your device. We will however continue using MyPTHub for you to access meal plans, upload photos and measurements.
How long do I have to sign up for?
Absolutely! Sharing your success with your friends and family is a great motivator. We appreciate you letting them know about us. We’d love to work with them and do the same with them.
